Opt out posters
It is a requirement of the Section 251 support for the survey that people living with diabetes must be notified about the survey and given the opportunity to opt-out of being selected. This is achieved through the dissemination of opt-out posters. NHS providers can support with this by:
- Displaying opt-out posters in the places where people living with diabetes, or their carers, are most likely to see them, considering both in-person and online display of the posters. Please note, we have received Section 251 support based on posters being displayed in-person and online. We do not recommend that providers share the opt-out posters in any other way, as this would introduce inconsistency between providers, and there is a chance this may lead to bias in the survey methodology.
- Displaying opt-out posters as soon as possible after 15th December 2023.
- Removing opt-out posters on 17th January 2024, as after this date it will no longer be possible for people to opt-out of being selected for the survey. If someone is selected after this date, note that taking part is completely voluntary and this is clearly mentioned on all invitation materials. People can choose to opt out of receiving reminders, future surveys, or can ignore the invitation.
You can download the poster below in English and 11 other languages. You can display the posters which are most relevant to your local population. The poster makes people aware of the upcoming survey and provides an opportunity for them to ask questions or opt-out if they wish to be excluded from taking part.
If printing the poster in black and white, we recommend choosing the “Pure Black and White” printing option to optimise the poster design.
People living with diabetes can contact NHS England directly to opt out of the survey via email agem.diabetessurvey@nhs.net or by calling 0121 611 0020 between 8am and 6pm, Monday to Friday (excluding bank holidays). Please note this is not a Freephone number. The helpline is being managed by NHS Arden and GEM Commissioning Support Unit (CSU) which is part of NHS England.